Refund when buying a ticket at a counter (Jungfrau Railways sales points)
Tickets were refunded on May 20, 2020 to the bank account specified on the refund form. Please check the appropriate bank account.
The reversal of the thousands of tickets has lead to an enormous administrative effort. We therefore ask visitors to understand that a flat-rate amount of 5 Swiss francs per ticket has been deducted for the high cost of reversing the transaction. This has been agreed upon by the industry association of professional Swiss concert, show and festival organisers (SMPA) and various important players in the Swiss event and entertainment scene.
Please note that refunds have only been paid to the purchaser of the tickets, not the current ticket holder. If a ticket has been purchased through a third party, please contact the seller directly.
Refunds are not possible at staffed Jungfrau Railways sales points!
Thank you in advance for your understanding.
If you have any questions, please contact [email protected]